Support to VAT Implementation

Client: World Bank / National Board of Revenue | Sectors:

The objective of this $5m, 3-year project was to assist the National Board of Revenue (NBR) in managing VAT implementation, the introduction of a related ICT system, and the associated change program.

The programme aims to:

• Increase revenue collection by broadening the tax base and enhancing the NBR’s capacity to identify and deal with non-compliant taxpayers.

• Improve voluntary tax compliance by increasing the ease of compliance.

• Decrease the cost of compliance, supporting private sector development and investment.

• Create a modern, disciplined, knowledge-based and service-orientated VAT administration.

The project successfully:

• Supported the NBR in the planning, management, coordination and oversight of the wider tax reform programme, including the implementation of a COTS ICT system, call centre and data centre by 3rd parties.

• Improved business processes across all functional areas.

• Improved ICT systems, and quality assured ICT hardware and software provision.

• Revised the organisational structure, based on a functional model.

• Supported effective procurement and contract management approaches.

• Developed and implemented a change management strategy and plan, including change agent training.

• Supported a broad range of taxpayer communications and education initiatives.

• Developed a training strategy and programme, and supported its implementation.

Case Study