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April 10, 2017 - On behalf of the European Commission, Ecorys together with KU Leuven and GfK will conduct a study to enhance information provision to patients in cross-border healthcare.
Previous studies found that there is both a need and a potential to improve information provision to patients regarding cross-border healthcare. In order to formulate recommendations for this improvement, this study aims to;
(i) Identify the legal requirements, as well as the needs of patients, for the National Contact Points (NCPs).
(ii) Study the status quo of current information provision by NCPs, as well as the evolution since previous studies.
The study started in April 2017 and consists of five work packages; (i) inception phase, (ii) website analysis, (iii) mystery shopping, (iv) developing a toolbox and training material, and (v) training in good NCP practices.
Ecorys will be the lead partner of the website analysis. The aim of this analysis is to evaluate the information provision to patients on the NCPs’ websites and to formulate recommendations for improvement of this information provision. In addition, Ecorys is responsible for the overall project management.
The study will be conducted over a period of 18 months, and result in a report as well as a toolbox and training material for NCPs on the provision of good-quality information to patients.